FAQs

What is happening?
You are able to join virtually the excitement of premium African events from around the world. Watch a high quality LIVE video stream brought to you by Blackdrum TV. Enjoy, interact and watch the live feed from any of your internet connected devices.

When does this happen?
We partner with select and premium event organisers to bring their event to you Live or On Demand, you will always be informed of upcoming events and time in advance!!
If you are living in a different city or country, you may check the exact times for the show using this time zone convertor.

Do I need to download anything to view the live stream?
No. Once you have a ticket you have instant access to the Internet video stream. The video plays automatically in your browser. It works on PC, Mac®, tablet or smartphone. But you have to ensure you have a proper broadband connection for video. Cleeng is our Pay-Per-View platform for payment processing.

What is a Cleeng account? 

Cleeng simplifies the access to unique quality content. Using your Facebook, Google or Yahoo! account, it takes just a few seconds to create a Cleeng account and then purchase access using Visa, MasterCard, Mobile/SMS or PayPal. Cleeng keeps track of the premium content you register for or buy, so you can access it later on any of your devices.
Is my Credit Card secure?
Yes, fully! Your profile, balance and access information are securely stored on the Cleeng servers. All actual transactions are done on the Cleeng servers using 256bits SSL encryption, and payment processing meets the highest PCI compliance standards.

Is the live stream available on mobile devices?
Yes it is! When you click to register/buy, your mobile browser will open a new window. After you have created your Cleeng account and got/purchased your access, just go back to the site. 
You can connect from your computer, phone or tablet anytime you want to. If you got registered/purchased your ticket before on a different device, simply login with your Cleeng account and again you’ll have full access.

Can I book in advance? How do I access the show on D-Day?
We actually recommend you book your ticket in advance. This way, you avoid the queue (even on internet, it can happen!). Then connect a few minutes before the show.

Two ways to get access to the show:
1- from the email receipt you received from Cleeng (check your spam, it may happen it was wrongly classified)
2- directly on the website from where you registered/purchased, you can click “Already have a ticket?”. Enter your credentials, and that’s it!

My payment is rejected, what can i do?
It might be that your bank is refusing the payment, so you may try to contact them (see phone number at the back of your card). Alternatively, please try to use a different payment method.

I have problem accessing the content I previously bought. What can i do?
Few options are available:
Option 1: Search your email inbox for “Cleeng receipt”. Have a look too at your Spam/Junk folder. Once found, click on the link inside the description and re-enter your credential if necessary. Make sure you use the same email address or Facebook/Google access as you did for your initial purchase. It should work!
Option 2: Clear your browser cache. You can find how to do it here. Then follow Option 1.
Option 3: If it still doesn’t work, possibly your initial order didn’t go through. Please place another order. File a refund inquiry below mentioning your Cleeng receipt number(s). We’ll proceed with refunds within 72h after the event.

The video or stream quality is bad, what can i do?
Control your internet connection; try reloading the page a few times or see if you can access the event from another browser and/or device.
Can I watch from different computers or phones at the same time?
Yes, when you registered/purchased on one computer/tablet/phone you can simply use the same credentials to watch on another device. You should bear in mind your access can be restricted when our systems detect abuse. To avoid your account being cut off, don’t use more than 2 different devices just before and during the event.

Not all events are equal. Sometimes, event owners prefer to prevent audience from having instant access to the content until a particular publish date. These events are then edited and made available as On Demand videos that our subscribers can watch at anytime.

We also convert all live event streaming to On Demand format and give subscribers 30 days access to these videos for repeated viewing.

 

 

The world is global and collaborations is the new way to make things happen fast. We are available to develop strategic partners with technology and solution companies to help further the objectives of the company. We want to make premium African events available to all audiences across all devices.

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